DOUBLE SERVERS

The DoubleServers service (hereinafter "the Service") provides virtual private server (VPS) rental services based on the infrastructure of Hetzner Cloud, OVH Cloud, Contabo providers, and its own DoubleServers Premium infrastructure.

Services are managed through a web panel and Telegram bot. Authorization is performed via a Telegram account.

By using the Service, you agree to these Terms of Service and our Privacy Policy.

The Service commits to:

• Provide a working virtual server after full payment within 2 to 5 minutes (up to 48 hours for custom orders).
• Ensure server availability of at least 99.5% per calendar month.
• Compensate for downtime caused by the Service by extending the rental period for the duration of unavailability.
• Notify clients of planned maintenance in advance.
• Provide technical support through the ticket system in the control panel.

The client agrees to:

• Use the rented server exclusively for lawful purposes, in accordance with the laws of the server's host country.
• Not use the server for spam, DDoS attacks, malware distribution, or other illegal activities.
• Not perform actions that could damage equipment or disrupt the provider's infrastructure.
• Pay for services on time and monitor the rental expiration date.
• Independently ensure server security and data backup.

The Service reserves the right to block or restrict client access in the following cases:

• Using the server for illegal activities or violating upstream provider rules.
• Causing material damage to the Service exceeding 5,000 RUB.
• Defamation, threats, or aggressive behavior towards Service staff.
• Systematic violation of these terms.

All services are provided on a 100% prepayment basis. Payments are accepted through the Platega payment system (SBP, bank cards, cryptocurrency). Prices are listed in EUR; payment is made in RUB at the Service's current exchange rate.

Auto-renewal charges the client's internal balance one day before the rental period expires. If the balance is insufficient, the server is frozen after the paid period ends.

Refunds are possible in the following cases:

• Server is non-functional due to the Service's fault — refund for unused rental days.
• Costs incurred by the Service (provider resources, traffic, etc.) are deducted from the refund amount.
• No refund is provided if the server was blocked by the upstream provider due to the client's actions.
• Funds credited to the internal balance are non-refundable. The Client may use these funds to pay for any Services offered by the Service. Crediting funds to the balance is a voluntary action by the Client and does not create an obligation on the Service to refund them in monetary form.
• In the event of a temporary lack of available resources on the Service side, funds credited to the Client's balance are retained and may be used once resources become available. This circumstance does not constitute grounds for a refund.

The Service is not liable for: data loss resulting from client or third-party actions; server blocking by the upstream provider; equipment damage caused by force majeure; failure by the client to renew the rental on time.

If a server is blocked by an upstream provider (Hetzner, OVH, Contabo, DoubleServers Premium), full responsibility lies with the client. No refund is issued in this case.

The client bears full responsibility for all actions performed on the rented server, including actions by third parties who gained access.

The Service reserves the right to modify these terms. Notification of changes is published on the Service's page at least 7 days before taking effect.

Continued use of the Service after changes take effect constitutes acceptance of the updated terms.

For all questions regarding services and this agreement, you can contact us through the support system in the control panel.

You can also reach us via the Telegram bot @doubleservers_bot.