Legal Information
This Agreement is a public offer of DoubleServers (hereinafter — the "Service") and sets out the terms on which the Service provides virtual and dedicated server rental services and related services. Registering an account, making a payment or using the services constitutes full and unconditional acceptance of this Agreement, the Privacy Policy, the Acceptable Use Policy and the Refund Terms.
2.1. The Agreement is concluded between the Service and the Customer by acceptance of this offer. Any of the following actions constitutes acceptance: registration of an Account, topping up the Balance, ordering the Services, using the Services.
2.2. The fact and moment of acceptance are confirmed by the records of the Service's system (the log of registrations, sign-ins and transactions) and by the payment system's confirmation. The Customer agrees that such records constitute proper evidence.
2.3. The Customer warrants that they have reached the age of 18, have legal capacity, act on their own behalf or are authorised to act on behalf of a legal entity, and that the information they have provided is accurate.
2.4. The Service may request that the Customer confirm their identity or authority where this is necessary to prevent fraud or to comply with the requirements of a payment system or the law, and may suspend the provision of the Services until such confirmation is received.
2.5. The Agreement, the Privacy Policy (https://doubleservers.com/legal/privacy), the Acceptable Use Policy (https://doubleservers.com/legal/aup) and the Refund Terms (https://doubleservers.com/legal/refund) constitute a single contract. In the event of a conflict, the specific document prevails over the general one.
3.1. The Service provides the Customer with temporary use of computing resources (a server) of the selected configuration with Internet access and a control panel, as well as additional Services in accordance with the Plan.
3.2. The Services are deemed provided from the moment the Customer is granted access: the issue of an IP address and credentials in the control panel and/or the Telegram bot. No acceptance certificates are drawn up; the system records serve as confirmation. Access delivery timeframes are set out in the Refund Terms, section 1.
3.3. The Service undertakes to ensure server availability of at least 99.5% of the time in a calendar month, excluding scheduled maintenance, of which the Customer is notified in advance via the control panel, email or Telegram, and the circumstances specified in sections 7 and 9.
3.4. Server downtime through the fault of the Service beyond the specified level is compensated by extending the term of the Services by the period of unavailability, upon the Customer's application submitted within 14 days. No other compensation is provided. No compensation is granted if the unavailability was caused by the actions of the Customer or the upstream provider, an attack on the Customer's server or force majeure.
3.5. The Customer administers the server independently: installs and configures software, ensures its security and updates, and backs up their own data. The Service has no access to the inside of the Customer's server and is not responsible for the safety of the data stored on it unless backups have been ordered as a separate Service.
3.6. Technical support is provided on matters relating to the operation of the Services (server availability, network, control panel, payment) via tickets in the control panel, support@doubleservers.com and the Telegram bot @doubleserverssupport_bot. Configuration of software inside the server is not included in support unless otherwise provided by the Plan.
3.7. Test access. The Service may, at its discretion, provide a free test server for a limited period. The test server is deleted automatically upon expiry of the period together with its data; the availability guarantees and the Refund Terms do not apply to it.
4.1. The Customer registers with an email address and password or via Telegram and may link a second sign-in method in their profile. The Customer is responsible for keeping their credentials safe and for all actions performed under their Account.
4.2. The Customer must immediately notify support if their credentials are compromised. The Service may suspend access to the Account where there is a reasonable suspicion that it has been hacked. Two-factor protection is available to the Customer; the Service recommends enabling it.
4.3. Transfer of the Account to third parties is not permitted. The Customer may grant access to the server (for example, to their employees) while remaining responsible for their actions.
4.4. The information provided at registration must be accurate and up to date. The Customer must maintain a working communication channel (email or Telegram): notifications from the Service sent to the contact details specified by the Customer are deemed received.
4.5. If the Customer processes personal data of third parties on the server, the Customer independently acts as the operator (controller) of such data and is responsible for the lawfulness of its processing, its protection and the notifications required by law. The Service has no access to the contents of the server and is not a processor of such data unless otherwise formalised in a separate agreement.
4.6. The Service does not send marketing mailings to the Customer without their express consent. Operational notifications concerning the Account and the Services (payments, deadlines, restrictions, maintenance) are always sent — they cannot be opted out of while the Agreement is in force.
5.1. Prices of the Services are stated in euros (EUR) in the control panel. The cost of the Services is fixed according to the Plan displayed at the time the order is confirmed and does not change during the paid Billing Period. Renewal is paid at the price in effect at the time of renewal, but not higher than the price fixed for the given server at the time of the order, unless the Service has given at least 7 days' notice of a price change.
5.2. All Services are provided on a 100% prepayment basis. Any payment is credited to the Customer's Balance in euros; the cost of the Services is debited from the Balance. Payment is accepted by the methods available in the control panel: the Faster Payments System (SBP) and bank cards (in roubles, via a payment provider), cryptocurrency (in USDT and other specified assets). The amount payable in the payment currency is calculated at the Service's exchange rate displayed at the time the payment is created and is fixed for that payment.
5.3. A payment provider fee may be charged for certain payment methods. Its amount and the total amount payable are shown to the Customer before the payment is confirmed; the amount net of the fee is credited to the Balance. The Service does not charge any payments or fees in excess of the total amount shown.
5.4. Auto-renewal. The Customer may enable automatic server renewal in the control panel (disabled by default). With auto-renewal enabled, the Service debits the cost of the next Billing Period from the Balance when 3 days or less remain until the end of the current one and extends the Services for 30 days. If the Balance is insufficient, no renewal is performed and the Customer is notified.
5.5. End of the paid period. If the Services have not been renewed upon expiry of the paid period, the server is frozen (stopped with its data preserved) and the Customer is notified. If the Services are not renewed after freezing either, the server is irrevocably deleted together with its data upon expiry of a period that depends on the infrastructure: 2 hours — Hetzner Cloud; 4 hours — the Service's own infrastructure; 24 hours — OVH, Contabo and others. The data of a deleted server cannot be recovered. The Customer must monitor the term of the Services and the state of the Balance; notifications are sent in advance, but their non-receipt through the fault of the Customer is not grounds for data recovery.
5.6. Payment by a third party. If a payment is received from payment details not belonging to the Customer, it is deemed made in the Customer's interest; such a payment may be refunded only to the payer's details. The Service may request confirmation of the third party's right to pay on behalf of the Customer and may withhold provision of the Services until it is received.
5.7. Supporting documents. Payment confirmation (receipt, statement) is generated by the payment provider or the Customer's bank; the Service does not issue fiscal receipts itself. The history of all credits and debits is available to the Customer in the control panel (transactions section); these records constitute confirmation of the provision of and payment for the Services. Objections to debits are accepted via support within 30 days of the transaction date.
5.8. Promo codes, discounts, promotions. The terms of each promotion are published when it is run. A promo code is valid once per Account unless otherwise stated in its terms; discounts are not cumulative, cannot be exchanged for money and are cancelled in the event of a breach of the Agreement. In the event of a refund for a discounted order, the amount actually paid is refunded.
5.9. Bonus Funds (including referral rewards) are not the Customer's money: they cannot be withdrawn, refunded to payment details or transferred to other Accounts, and are cancelled upon termination of the Agreement or a block for a violation. If a payment by a referred user for which a referral reward was credited is refunded or disputed, the reward is debited from the referrer's Balance. The referral programme operates on the terms published in the control panel and may be changed or discontinued by the Service with notice.
5.10. Refunds are made in the manner and in the cases established by the Refund Terms (https://doubleservers.com/legal/refund). Balance funds not linked to specific Services that were not provided are not refunded in monetary form and may be used to pay for any Services offered by the Service.
5.11. Unclaimed Balance. If the Account is not used (no sign-ins, active Services or transactions) for more than 3 consecutive years, the Service may close it and write off the remaining Balance, having notified the Customer 30 days in advance via the contact details specified in the Account.
6.1. The Customer undertakes to:
7.1. The Service may restrict, suspend or terminate the provision of the Services and block the Account in the following cases:
7.2. Suspension for a violation, for verification or due to abnormal load is not compensated: the term of the Services is not extended and payment for the suspension period is not refunded. If the violation is not confirmed after verification, the term is extended by the duration of the suspension.
7.3. Termination of the Services at the initiative of the Service without a breach by the Customer (for example, closure of a location or plan, or termination of cooperation with an upstream provider) is carried out with at least 15 days' notice. At the Customer's choice, the Customer receives equivalent Services, uses the remaining payment for other Services, or receives a refund of the unused portion of the payment for those Services to the original payment details in accordance with the Refund Terms.
7.4. Upon termination of the Services, the server and its data are deleted: for a violation — in accordance with the Acceptable Use Policy; in other cases — 7 days after termination, unless the Customer has requested otherwise. Backups, if ordered as a separate Service, are stored for the period paid for them.
8.1. The Customer bears full responsibility for the contents of the server, for all actions performed from the server and under their Account, including the actions of third parties, and for the consequences of violating the law and the rights of third parties.
8.2. The Customer shall indemnify the Service for documented losses caused by a breach of the Agreement: penalties and claims of upstream providers and payment systems, the cost of IP addresses and resources blocked because of the Customer, and the costs of handling third-party claims. The Service may withhold such amounts from the Customer's Balance, notifying the Customer of the grounds and the calculation.
8.3. The Service is not liable for:
8.4. The Services are provided "as is" to the extent described by the Plan. The Service does not warrant that the Services will be suitable for the Customer's specific purposes, other than the characteristics expressly stated in the Plan.
8.5. The Service's liability to the Customer is in any case limited to documented actual damage and may not exceed the cost of the Services in connection with which the claim arose for one Billing Period. Other remedies are only those expressly provided for by the Agreement (extension for downtime, refunds in the cases provided for).
9.1. The parties are released from liability for non-performance of obligations caused by force majeure: natural disasters, fires, accidents in data centres and on backbone networks, actions of public authorities, blocking and restrictions of communications, DDoS attacks on the infrastructure, strikes, hostilities and other circumstances beyond the reasonable control of a party.
9.2. The party affected by such circumstances shall notify the other party within a reasonable time by any available means; the time for performance of obligations is extended for the duration of such circumstances. If the circumstances last more than 30 days, either party may withdraw from the Agreement; in that case unused payment is refunded in accordance with the Refund Terms.
10.1. The Service may amend the Agreement and related documents. The new version is published at https://doubleservers.com/legal with an indication of its effective date — no earlier than 7 days after publication; the Customer is additionally notified of material changes via the control panel, email or Telegram.
10.2. Changes to Plan prices do not affect Billing Periods already paid for and take effect for renewals no earlier than 7 days after notification.
10.3. Continued use of the Services after the changes take effect constitutes acceptance of them. A Customer who disagrees with the changes may cease using the Services and terminate the Agreement; the unused portion of the payment for the Services is refunded in accordance with the Refund Terms, and the remaining Balance is used in accordance with clause 5.10.
11.1. The Agreement enters into force upon acceptance and remains in force indefinitely for as long as the Customer has an Account.
11.2. The Customer may at any time cease using the Services and delete the Account via support. Early cancellation of paid Services is governed by the Refund Terms (section 6). Deletion of the Account terminates all active Services; the unused Balance is not refunded in that case (clause 5.10).
11.3. The Service may terminate the Agreement unilaterally: immediately — in the event of a breach of the Agreement or the Acceptable Use Policy; with 15 days' notice — in other cases (clause 7.3).
11.4. Obligations to pay for the Services provided, to compensate losses and to maintain confidentiality survive termination.
12.1. Legally significant notices are sent by the parties as follows: by the Customer — via a ticket in the control panel, to support@doubleservers.com or to the support Telegram bot @doubleserverssupport_bot; by the Service — via the control panel, to the email and Telegram specified in the Account. Notices sent by these means are legally binding; the risk of non-receipt of a notice at contact details the Customer has failed to keep up to date lies with the Customer.
12.2. Claims of the Customer relating to the performance of the Agreement are sent to support@doubleservers.com with the subject "Claim" or via a ticket, stating the substance of the demand, the circumstances and the Account identifier. The Service responds to a claim within 10 business days. Anonymous claims and claims that do not make it possible to identify the Account are not considered.
12.3. The pre-trial claims procedure is mandatory. If a dispute is not settled within 30 days of the claim being sent, it is referred to a court in accordance with the rules of jurisdiction established by applicable law, subject to mandatory consumer protection rules at the place of residence of a Customer who is a consumer.
12.4. Requests for which the Agreement does not set a response time are processed within 30 days.
13.1. If any provision of the Agreement is held invalid, the remaining provisions remain in force; the invalid provision is replaced by a lawful one closest in meaning.
13.2. Failure by the Service to exercise any right under the Agreement does not constitute a waiver of that right.
13.3. This Agreement is published in Russian and English; in case of discrepancy the Russian version prevails.
13.4. Details and contacts of the Service: DoubleServers; website https://doubleservers.com; support and claims — support@doubleservers.com, Telegram @doubleserverssupport_bot; abuse reports — abuse@doubleservers.com.
Last updated: 18 August 2026
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